At Crafty Moose Creations, every item is handmade with care. I want you to love your purchase, and I’m committed to making sure you have a positive experience with my products. Please review the policy below for refunds, returns, and exchanges.
Returns & Exchanges
Because all items are handmade, returns and exchanges are accepted on a case‑by‑case basis. If there is an issue with your order, please contact me within 7 days of delivery so I can help resolve it.
To be eligible for a return:
- The item must be unused and in its original condition.
- You must provide your order number and a photo of the issue (if applicable).
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Refunds
Refunds may be issued for:
- Items that arrive damaged
- Incorrect items received
- Approved returns
Once your return is received and inspected, your refund will be processed back to your original payment method. Please allow 3–5 business days for the refund to appear.
Non‑Refundable Items
Due to the nature of handmade and custom work, the following items are not eligible for refunds or returns:
- Custom or personalized orders
- Digital downloads
- Clearance or final‑sale items
Order Issues
If your order arrives damaged, incomplete, or incorrect, please contact me within 48 hours of delivery with photos so I can make it right. Replacement items or refunds will be offered depending on the situation.
Cancellations
Orders may be cancelled within 12 hours of purchase. After this window, work may have already begun and cancellation may not be possible.
Contact
For any questions or concerns about your order, reach out anytime at: [email protected]
